Accessibility at the OSC
Accessibility for all OntariansThe Accessibility for Ontarians with Disabilities Act became law on June 13, 2005. Under this legislation, the government of Ontario will develop mandatory accessibility standards that will identify, remove and prevent barriers for people with disabilities in the following areas: customer services, transportation, information and communications, built environment and employment.
The customer service standard is the first standard to become a regulation. It came into force on January 1, 2008. The OSC is required to comply with this standard by January 1, 2010. This standard sets out requirements for the provision of accessible customer service and addresses: policies and procedures, training, service animals, support persons, customer feedback mechanisms, and service disruption notices.
More information about the Accessibility for Ontarians with Disabilities Act is available at http://www.accesson.ca/en/mcss/programs/accessibility/index.aspx.
What we are doing to make the OSC accessible
We have developed policies and practices that specify how we will provide services to people with disabilities. These policies and practices are documented in our OSC Accessibility Policy - Providing Services to People with Disabilities.
To obtain a copy of our Accessibility Policy in an alternate format, contact us.
Questions and feedbackContact us if you have a question or want to provide feedback.
Qualified OSC Inquiries Officers are available Monday to Friday between 8:30 a.m. and 5:00 p.m. to take your questions, provide information, and lead you to appropriate resources, depending on your need.
Our goal is to make it easy for you to contact us and we offer equal access to our services. We are committed to service excellence and we welcome your feedback. If you are not satisfied with the level of access to service you received, you are encouraged to contact us.