Panel Members

The Investor Advisory Panel consists of seven members, including the Panel Chair. Each member of the Panel has been appointed for a two-year term.


Jacqueline Allen

Jacqueline Allen brings 25 years of experience in capital markets and financial services including tax, accounting and risk management. Her professional career spans from New York to Toronto with roles at KPMG, SK Group, and Bank of America Merrill Lynch. Ms. Allen most recently served as the Head of Portfolio and Electronic Trading Sales at Bank of America Merrill Lynch Canada, with a focus on institutional asset managers, pension funds and mutual funds investors.

Ms. Allen holds an MBA from the New York University Stern School of Business.

Larry Bates

Larry Bates has spent 30 years in the fixed income markets, holding key positions at major financial institutions in both Canada and the United Kingdom. He has recently shifted his focus to investor advocacy with the launch of his website,, focused on providing Canadians with a better understanding of investment basics.

Mr. Bates is the creator of the ‘T-REX’ score, which is a value used to express an investor’s total investment gain after all fees are paid.

Paul Bates

Paul Bates has been a lawyer for over 30 years, with a diverse legal practice concentrating on complex commercial litigation, including securities litigation and claims against financial advisors and portfolio managers. He currently focuses on investor protection from the point of view of retail and institutional investors.

Mr. Bates has volunteered as a member of both the Consumer Council of Canada’s Board of Directors and the Financial Services Tribunal’s Legal Advisory Committee.

Patti Best

Patti Best is a former senior executive in the investment industry, bringing over 40 years of experience from senior-level positions with brokerage firms, mutual fund dealerships and investment fund companies. She has a diverse background in client relations, investment product operations and administration, as well as systems and product development.

In 2016, Ms. Best retired from her position as Senior Vice President, Client Experience from Mackenzie Investments.

Neil Gross, Chair

Mr. Gross is a former Executive Director of the Canadian Foundation for the Advancement of Investor Rights (FAIR Canada) and a lawyer with over 30 years’ experience focused on investor protection issues. He currently provides consulting services to investment firms and regulatory agencies on strategic reforms, governance and complaint handling processes.

Malcolm Heins

Malcolm Heins is currently a director of Lawyers’ Professional Indemnity Company, the Ontario Municipal Insurance Exchange, Cancer Care Ontario and a lawyer with over 40 years’ experience, over which he has received numerous awards for his contribution to the legal profession, including the Law Society Medal from the Law Society of Upper Canada and the Metro Toronto Lawyers Association Award of Distinction.

He is the former Chair of the Ontario Expert Committee to Consider Financial Advisory and Financial Planning Policy Alternatives, and the former CEO of the Law Society of Upper Canada.

Harvey Naglie

Harvey Naglie holds over 40 years of experience in both the public and private sectors, with a focus on financial services. He is a former Senior Policy Advisor for the Ontario Ministry of Finance’s Financial Services Policy Division, where he participated in developing and implementing policies related to securities regulation and investor protection.

Mr. Naglie holds an LL.M. in securities law from York University, an MBA from the University of Western Ontario Ivey School of Business and an MA in economics from Johns Hopkins University.