About


Dealing with the OSC


The OSC strives to be an accessible, accountable and transparent organization. We are committed to respecting your privacy and protecting your personal information. As a regulatory agency, the OSC cannot provide financial advice or legal advice, but we can help you get information and resources. Contact us if you have questions or require assistance.

Complaints and tips
If you have a complaint or tip, call us or submit our online form.

Commission hearings
Learn about Commission hearings and what to do if you are called to appear at a hearing.

Enforcement investigations
Read this guide to find out how enforcement investigations and proceedings are conducted, including the OSC’s powers and your rights.

Foreign delegations
ContactODIA@osc.gov.on.ca

General inquiries
Ontario Securities Commission
20 Queen Street West, 22nd Floor
Toronto, ON M5H 3S8

Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time)

Local (Toronto)
Toll-free (North America)
TTY
Fax
E-mail
416-593-8314
1-877-785-1555
1-866-827-1295
416-593-8122 (Questions and Complaints)
inquiries@osc.gov.on.ca

Media inquiries
media_inquiries@osc.gov.on.ca

Procurement
The OSC manages its procurement process in accordance with the mandatory requirements (for "Other Included Entities") of the current Management Board of Cabinet Procurement Directive and relevant trade agreements, such as the Agreement on Internal Trade (AIT). Learn more about the Ontario government’s procurement policies and trade agreements.

For more information about procurement, call us at 416-593-2153.

Public records
Request public records or information relating to public records.


Service standards
The Ontario Securities Commission is committed to accountability and transparency. To reflect this, we have created our OSC Service Commitment. This document sets out to describe: what you can expect when you deal with the OSC; our target time lines for questions and complaints, records requests, and dealing with reviews of offering documents, applications, and other filings; and how you can help us respond to your requests in a timely way. The OSC will report against our service commitments on an annual basis.

If you are not satisfied with the level of service you received, you are encouraged to escalate your concerns, without adverse consequences, directly to the Manager or Director of the respective area. Complaints about OSC staff may be sent to:

Executive Director
Ontario Securities Commission
20 Queen Street West, 22nd Floor
Toronto, ON M5H 3S8