INVESTMENT INDUSTRY REGULATORY
ORGANIZATION OF CANADA (IIROC)
AMENDMENTS TO IIROC DEALER MEMBER
RULES 19, 37 AND 2500
RELATING TO CLIENT COMPLAINT HANDLING
NOTICE OF COMMISSION APPROVAL
The Ontario Securities Commission approved the enactment of a new IIROC Dealer Member Rule and amendments to Dealer Member Rules 19, 37, and 2500. In addition, the British Columbia Securities Commission did not object to, and the Alberta Securities Commission, the Autorité des marchés financiers, the Saskatchewan Financial Services Commission, the Financial Services Regulation Division of the Department of Government Services of Newfoundland and Labrador, the Nova Scotia Securities Commission and the New Brunswick Securities Commission approved the proposed amendments. The objective of the proposed amendments is to establish minimum requirements for the client complaint handling process. The proposal also harmonizes IIROC’s complaint handling requirements with those of the Mutual Fund Dealers Association of Canada and the CSA.
The proposed amendments were published for comment on February 13, 2009, at (2009) 32 OSCB 1572. IIROC summarized the comments it received on the proposed amendments and provided responses. A summary of the comments and IIROC’s responses, a blacklined copy of the proposed amendments showing the changes to the version published in February 2009 and a clean version were published at (2009) 32 OSCB 10768.