The OSC complaint process

Your complaint will be reviewed in the context of our public interest mandate, which is to provide protection to investors from unfair, improper or fraudulent practices, and to foster fair and efficient capital markets and confidence in capital markets.

The OSC Inquiries and Contact Centre will address your complaint promptly. Your complaint will be acknowledged and you will be provided with contact information of the staff officer assigned responsibility for your concerns.

The assessment of your complaint will be regulatory in focus. It will be based on any fact gathering and preliminary work required to identify potential violations of Ontario securities law.

If there is evidence of a potential violation, the matter will be referred to the appropriate regulatory branch within the OSC for further review and possible regulatory action. If there are insufficient grounds for referral, we will inform you of our decision/that the file has been closed/will not be pursued.

Different agencies and organizations enforce the laws and rules governing capital markets and market participants. If resolution of your matter is under the jurisdiction of a self-regulatory organization or another financial regulator, we will put you in touch with them.

Organization Jurisdiction
Ontario Securities Commission (OSC)
  • Investigates breaches of Ontario securities law and conduct against the public interest
  • Investigates complaints against public companies
  • Investigates complaints against dealers and advisers that are not members of IIROC or the MFDA
  • Can impose sanctions, including reprimands, fines, suspensions or bars from the securities industry
Investment Industry Regulatory Organization of Canada (IIROC)

  • Investigates complaints against member firms and registered employees
  • Investigates trading-related issues involving companies listed on Canadian stock exchanges
  • Can impose sanctions in the form of reprimands, fines, suspensions and expulsion
Mutual Fund Dealers Association of Canada (MFDA)

  • Investigates complaints against member firms and registered employees
  • Can impose sanctions in the form of reprimands, fines, suspensions, permanent prohibition, termination, and other penalties.
Financial Services Commission of Ontario (FSCO)

  • Investigates complaints against co-operatives, credit unions, caisses populaires, insurance, loan and trust companies, mortgage brokers and pension plans
  • Investigate criminal offences such as fraud and theft and work with the newly created Joint Serious Offences Team.