Investors
Questions & Complaints
Here’s how to reach us if you have a question, complaint or tip:
Call us
Our Inquiries & Contact Centre is open Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern time)
If you have a question, complaint or tip, call us or submit our online form.You can also download a PDF form and mail or fax it to us:
Inquiry & Feedback form (PDF)
Complaint form (PDF)
Tip form (PDF)
| Local (Toronto) Toll-free (North America) TTY Fax |
416-593-8314 1-877-785-1555 1-866-827-1295 416-593-8122 (Questions and Complaints) |
Ontario Securities Commission
20 Queen Street West, Suite 1903
Toronto, ON
M5H 3S8
Help with complaints
Do you have a complaint about a company, an investment product or the conduct of your financial adviser? We can help you understand your options and where to go for help.
How the regulators can helpThe OSC complaint process
Help with getting your money back
Help with disputes involving misconduct
Tips for making an effective complaint
As a regulatory agency, the OSC cannot provide financial advice or legal advice, and we do not normally recover money for investors. However, we can help you get information and resources. The OSC is committed to respecting your privacy and protecting your personal information.
A commitment to service excellence
The OSC is committed to service excellence and regularly solicits feedback from those who contact the OSC with inquiries. If you are not satisfied with the level of service you received, you are encouraged to escalate your concerns, without adverse consequences, directly to the Manager or Director of the respective area. Complaints about OSC staff may be sent to:
Executive Director
Ontario Securities Commission
20 Queen Street West, Suite 1903
Toronto, ON M5H 3S8
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