Investors

We operate in both English and French, but are able to handle inquiries in over 200 languages.


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Questions & Complaints


The OSC regulates Ontario’s capital markets. We make rules and enforce Ontario’s securities laws to provide protection to investors from unfair, improper or fraudulent practices, and to foster fair and efficient capital markets and confidence in capital markets.

Do you have a complaint about a company, an investment product, or the conduct of your financial advisor? We can help you understand your options and where to turn for help.

Here’s how to reach us if you have a question, complaint or tip:

Call us

Our Inquiries & Contact Centre is open Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern time)

If you have a question, complaint or tip, call us or submit our online form. Our online complaint form outlines what we need from you in order to look into your complaint.

You can also download a PDF form and mail or fax it to us:
Inquiry & Feedback form (PDF)
Complaint form (PDF)
Tip form (PDF)

Local (Toronto)
Toll-free (North America)
TTY
Fax
E-mail
416-593-8314
1-877-785-1555
1-866-827-1295
416-593-8122 (Questions and Complaints)
inquiries@osc.gov.on.ca

Ontario Securities Commission
20 Queen Street West, 22nd Floor
Toronto, ON
M5H 3S8 


The OSC can investigate complaints about misconduct and possible breaches of Ontario securities law. Only very rarely are we able to get money back for investors as part of a regulatory enforcement action. We can, however, help you understand your options for any kind of complaint.
Reasons to complain
Our regulatory powers, and the litigation and other tools we have available to us
Tips for making an effective complaint
Help with getting your money back
How we respond to your complaint
How we communicate with you about complaints and investigations (and when and why we may not)
Requests for confidentiality


A commitment to service excellence

The OSC is committed to service excellence and regularly solicits feedback from those who contact the OSC with inquiries. If you are not satisfied with the level of service you received, you are encouraged to escalate your concerns, without adverse consequences, directly to the Manager or Director of the respective area. Complaints about OSC staff may be sent to:

Executive Director
Ontario Securities Commission
20 Queen Street West, 20th Floor
Toronto, ON M5H 3S8

Please contact the OSC at any time if you have questions or need information.