Inquiries and complaints
How can the OSC Contact Centre assist you?
Qualified OSC inquiries officers are on hand to take your questions, provide information and lead you to appropriate resources, depending on the nature of your question. This free service is open to the public Monday to Friday between 8:30am and 5pm. Call toll-free: 1-877-785-1555, TTY 1-866-827-1295 or get in touch by completing our online Inquiry Form, or our online Complaint and Tip Form.
We are committed to respecting your privacy and protecting your personal information.
Inquiries
When should you call? Here are some examples:
• You’re considering making a new type of investment, and have questions.
• You’ve been offered an investment that seems suspicious, and would like to research it further.
• You’re in the process of choosing or working with a new financial adviser, and would like to check their qualifications.
• You’re concerned that something has gone wrong with an investment, and aren’t sure where to go for help.
We can answer your questions, and provide you with information and resources. We do not provide financial or legal advice. We can help you:
- Check registration to make sure the person or firm you’re considering or already working with is registered to sell you specific types of investments or offer investment advice. Any individual or firm offering investments in Ontario must be registered with the OSC, unless they meet certain exemptions. In order to be registered, they must meet specific education and experience requirements.
- Find free, objective resources to help you work effectively with your adviser, understand your investment choices and learn about investing.
- Find out about the common ‘red flags’ of fraud, if you’re concerned that an investment opportunity may be fraudulent or misleading.
Complaints
Do you have a complaint about a company, an investment product or the conduct of your financial adviser? We can help you understand your options, and where to go for help.
How the regulators can help
The OSC complaint process
Help with getting your money back
Help with disputes involving misconduct
Tips for making an effective complaint
Complaint form
Print the OSC Making a Complaint brochure or order a copy.
Complaint Data
Click here to see data on the most common complaints and inquiries made to the OSC.
A Commitment to Service Excellence
The OSC is committed to service excellence and regularly solicits feedback from those who contact the OSC with inquiries. If you are not satisfied with the level of service you received, you are encouraged to escalate your concerns, without adverse consequences, directly to the Manager or Director of the respective area. Complaints about OSC staff may be sent to:
Peggy Dowdall-Logie, Executive Director
Ontario Securities Commission
20 Queen Street West, Suite 1903
Toronto, ON M5H 3S8
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